Refund and Cancellation Policy
Effective Date: June 21, 2026
Last Updated: June 21, 2026
Welcome to Host Relio. This Refund and Cancellation Policy governs the financial framework and transactional cancellation terms between you ("Client," "you," or "your"), and Host Relio, a strategic business unit of Kreone Empire Private Limited ("Company," "we," "us," or "our"), concerning processing metrics on the
We stand behind our computational services, but to maintain operational integrity, cancellations must adhere strictly to the rules established below.
1. Service Cancellation Terminology
Voluntary Cancellation: Clients can initiate a cancellation request directly through the WHMCS client panel at any point during their billing term using immediate or end-of-billing cycle parameters.
Third-Party Domain Products: Domain registration acquisitions, domain renewals, security SSL generation, and premium licensing nodes cannot be canceled or modified once registered on global registries.
2. 7-Day Money-Back Guarantee Parameters
We offer a transparent 7-day money-back window for initial accounts subject to the following technical and verification constraints:
Eligible Products: The 7-day refund capability applies strictly to base Shared Hosting and Reseller Hosting environments. Upgrades or custom operational expansions do not qualify.
One-Time Account Restriction: The evaluation guarantee can only be invoked by first-time registered users. Multiple account generation to bypass baseline evaluation metrics will result in complete refund denial.
3. Non-Refundable Scenarios & Strict Conditions
Refund transactions will be completely restricted and forfeited under the following explicit operational situations:
Terms of Service Violations: If a container is suspended or permanently terminated due to the provisioning of prohibited materials (Adult/Pornography platforms, illegal or unverified News/Video networks, or entities banned by the Government of India/MeitY).
Server Resource Abuse: Accounts terminated due to intense resource flooding, malicious system attacks, hacking deployments, or spam engine execution.
Crypto Payment Metrics: Any transactional volume processed outside our principal validation lines through manual validation channels.
4. Payment Processing and Gateway Settlements
Gateway Routing: Refund payouts are directly channeled back to the origin transactional interface utilizing Razorpay or Cashfree processing channels.
Settlement Timeline: Approved refund allocations require roughly 5 to 7 operational banking days to clear through standard financial banking mechanisms inside the Indian banking network.
5. Institutional Coordination
For payment inquiries, billing adjustments, or documentation validation, communication records should be routed to the corporate billing cell:
Corporate Entity: Kreone Empire Private Limited
Registered Office Address: Vill/Post Sahjapur, Shahjahanpur, Uttar Pradesh, PIN - 242406, India
Call / WhatsApp Business Desk:
+91 9235553781 Official Web Domain:
hostrelio.com
