Service Level Agreement
Effective Date: June 21, 2026
Last Updated: June 21, 2026
Welcome to Host Relio. This Service Level Agreement ("SLA") constitutes a binding protocol between you ("Client," "you," or "your"), and Host Relio, a strategic business unit of Kreone Empire Private Limited ("Company," "we," "us," or "our"), regarding the core networking and computational availability parameters of the
By provisioning or deploying infrastructure on our environments, you accept the limitations of liability and performance metrics established herein.
1. Network & Uptime Commitment
99.99% Target: Host Relio leverages premium redundant hardware architectures to ensure a target baseline of 99.99% network and infrastructure availability over any given calendar month.
Hardware Monitoring: Constant automated internal node health checks are maintained to ensure active tracking of hypervisors and NVMe SSD clusters.
2. Liability & Financial Compensation Disclaimer
Host Relio operates strictly under a professional framework where technical performance targets do not constitute financial guarantees. We enforce a rigid policy regarding system performance events:
No Service Credits: Downtime events, network fluctuations, or node failures will not entitle the user to any financial refunds, credits, billing offsets, or transactional compensation under any circumstances.
Zero Damage Indemnity: Under no conditions shall Host Relio or its parent entity, Kreone Empire Private Limited, be held legally or financially responsible for indirect data loss, transactional disruptions, or business operations impacts resulting from platform downtime.
3. Explicit SLA Exclusions
Downtime or platform unreachability will be excluded from availability evaluations if the root cause falls under any of the following technical conditions:
Scheduled Maintenance: Necessary backend upgrades, kernel updates, or infrastructure maintenance windows coordinated by our systems engineers.
External Factors & Forces: Force majeure events, upstream provider network drops, external data center routing failures, or distributed denial-of-service (DDoS) volumes exceeding edge limits.
Client Misconfigurations: Faulty application code, memory leaks inside local hosting containers, corrupted MySQL tables, database deadlocks, or misconfigured DNS records generated by the client.
4. Communications & Technical Assistance Matrix
Direct Calling Support: To bypass standard digital queue lag times, critical assistance inquiries are funneled directly through our voice and telephone architecture to secure real-time system admin engagement.
Verification Protocol: Before executing critical operations over telephone communications, users must authorize identity metrics to protect core systems integrity.
5. Institutional Coordination
For escalation pathways or technical compliance reviews, communications can be forwarded directly to the structural desk:
Corporate Entity: Kreone Empire Private Limited
Registered Office Address: Vill/Post Sahjapur, Shahjahanpur, Uttar Pradesh, PIN - 242406, India
Call / WhatsApp Business Desk:
+91 9235553781 Official Web Domain:
hostrelio.com
